20bet's Privacy Policy

20bet ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("Policy") explains what information we collect when you use our website, why we collect it, how we use it, and what steps we take to protect your data. By using our platform, you agree to the terms of this Policy.

1. Information We Collect

When you create an account on 20bet or use our services, we may collect the following types of information:

1.1 Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Documents provided for identity verification (such as a copy of a national ID card or passport)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device type
• Login time, session duration, and usage patterns
• Information collected through cookies and similar tracking technologies
• Your gaming activity, betting history, and transaction details

2. How We Use Your Information

20bet uses your information only for the following legitimate purposes:

1. To create and manage your account and ensure service delivery
2. To complete identity verification and age confirmation (only persons aged 21 or above may use our services)
3. To process deposits, withdrawals, and other financial transactions
4. To prevent fraud, conduct anti-money laundering (AML) checks, and maintain platform security
5. To ensure responsible gaming and identify signs of problem gambling
6. To provide customer service and support
7. To improve platform performance and resolve technical issues
8. To meet applicable legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. They help us maintain the quality of our services.

3.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core functionality — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor website usage and improve our services.

You can disable non-essential cookies through your browser settings, though this may affect some platform functionality.

4. Sharing Information with Third Parties

20bet does not sell your personal information. However, we may share information in certain circumstances:

• Service providers: With trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, technology services, and fraud prevention — only to the extent necessary for them to perform their duties.
• Legal requirements: To comply with court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Fraud prevention: When required to investigate fraud, money laundering, or other illegal activities.
• Business changes: In the event of a business merger, acquisition, or asset transfer, users will be notified in advance.

5. Data Security Measures

20bet follows industry-leading standards to protect your personal information:

• SSL encryption: All data exchanged between our website and your device is protected by SSL (Secure Socket Layer) encryption.
• Data encryption: Stored sensitive data — especially payment information — is protected using strong encryption methods.
• Access controls: Only authorised staff may access user data, and only when required for a specific purpose.
• Security monitoring: Our systems are regularly monitored so that any unauthorised access or data breach is identified immediately.
• Two-factor authentication: Two-step verification is available to add an extra layer of security to your account.

While we take every possible security measure, 100% security on the internet cannot be guaranteed. We therefore ask you to keep your account password confidential and not share it with others.

6. Data Retention Period

We retain your personal information only for as long as necessary:

• All information is retained while your account remains active.
• After an account is closed, financial transaction records may be retained for a specified period in accordance with applicable legal requirements.
• Certain information may be kept for an additional period for fraud prevention and dispute resolution purposes.
• Once there is no further need to retain data beyond legal obligations, it is securely deleted.

7. Your Rights

As a 20bet user, you have the following rights:

7.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. Please contact our support team to do so.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. We will update it as quickly as possible after verification.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may be retained where there is a legal obligation or legitimate business reason to do so.

7.4 Right to Object to Processing

You can object to your information being used for marketing or analytics purposes. We will stop that activity promptly upon receiving such a request.

7.5 Right to Data Portability

Where applicable, you can request to receive your information in a standard, machine-readable format.

8. Protection of Minors

20bet provides services only to persons aged 21 or above. We do not knowingly collect any personal information from minors. If we are informed that a minor has used our services, we will immediately close the relevant account and delete all associated data.

If a parent or guardian suspects their child is using our platform, please contact our support team.

9. International Data Transfers

Some service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are conducted in accordance with international data protection standards and that the receiving party is able to provide adequate protection.

10. Third-Party Websites

Our platform may contain links to third-party websites. These external websites have their own privacy policies and 20bet is not responsible for them. You are advised to read the privacy policy of any other site before visiting it.

11. Changes to the Privacy Policy

20bet reserves the right to update this privacy policy at any time. Before changes take effect, we will publish the new date on this page. For significant changes, a notification may be sent to your registered email. Continued use of the platform after a policy change will be considered as your acceptance of the new policy.

We recommend that you visit this page regularly and stay updated on any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available in both Bengali and English, 7 days a week, 24 hours a day.